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FREQUENTLY ASKED QUESTIONS:

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BEARDO BEARD HATS

WHAT ARE YOUR BEARD BEANIES MADE OF?

The original Beardo beard hats are handmade with 100% acrylic yarn for the warmest and most comfortable feel on your head and face. With time and careful research, we have designed the highest quality product with a thick knit pattern to keep you comfortable, even in extreme weather conditions.

WHAT SIZE ARE THE BEARD HATS, HOW DO I KNOW IT WILL FIT ME?

The selection is easy for you as they are all adjustable and one-size fits all! The beard face mask is designed using soft velcro on the inside of the beanie, to tighten or loosen for the best fit. The beard face mask also has an adjustment range of up to 7 centimeters on each side, and can be folded away inside, for that nice smooth-shaven look.

CARE INSTRUCTIONS

HOW DO I TAKE CARE OF MY KNIT PRODUCT?

Care should be taken when washing any knit product. The Beardo's should be hand washed only in cold water and laid flat to dry to avoid stretching or damage.

SHIPPING

HOW MUCH DOES SHIPPING COST?

Please refer to shipping checkout for all shipping prices (simply select a product and go to checkout). See below for more info about international shipping, and to arrange expedited shipping service for your package, if needed.

DO YOU SHIP INTERNATIONALLY?.. AND WHERE DO YOU SHIP FROM?

We ship to the UK, Europe and Russia - all from a UK base. Shipping is generally around 7 working days to Europe and Russia For all other international orders please visit out international store at www.beardowear.ca.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Please allow one day for order processing in addition to shipping times (48 hours during busy periods like Christmas). Packages are sent Royal Mail First Class so normally take 1 - 3 days. If you have already ordered and it is after the regular shipping times + 1 day processing, please double check your mailing address to ensure that it is correct. (apartment numbers are the most commonly made mistakes). It is common for postal carriers to simply return the items to us if the address is incorrect.

HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

WHOLESALE ORDERS

Wholesale orders require a minimum order size of 25 items. Please send us an email for more information and be sure to include your company name and business number with your request for info.

RETURNS

WHAT IS YOUR RETURN POLICY?

Our goal is 100% customer satisfaction. If a product is defective, it may be exchanged within 10 days of delivery (unworn and unwashed) for a new product which will be shipped to you at no additional charge. Please email our staff at beardosalesuk@gmail.com with the reason for the exchange. You will then be given a return address depending on your location. Please include a copy of the packing slip that was sent with your original purchase. If no packing slip is available, include the name and address of the person who ordered the product and an approximate order date. Please note that returns or exchanges will not be accepted for a change of mind about color or style options. In this case however, we can provide a swap for unopened/unworn items if additional shipping costs are paid by the customer.

If you have further questions please contact us at beardosalesuk@gmail.com

Disclaimer

The 'Beardo' and 'Beardowear' names are registered trademarks. The Beardo design is patented and registered with the Intellectual Property Office for industrial design protection. Any reproduction in part or in whole, or infringement on the trademarked names is not permitted without licensing rights. All rights reserved. ┬ęBeardo 2011.

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Disclaimer The 'Beardo' 'BeerMO, 'BottleMO' and 'Beardowear' names are registered trademarks. The Beardo design is patented and registered
with the Intellectual Property Office for industrial design protection. Any reproduction in part or in whole, or infringement on the trademarked names is not permitted without licensing rights. All rights reserved. ┬ęBeardo 2015